Privacy Policy

This Privacy Policy explains how Estimancer ("Estimancer," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, web application, and related Services (collectively, the "Service"). By using the Service, you agree to the practices described here.

Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, business name, and password (stored as a salted hash, never in plain text).
• Job and estimate content: job descriptions, photos, voice notes, line items, pricing, client names and contact details, and other content you enter or upload to generate estimates.
• Payment information: if you subscribe to a paid plan, our payment processor (Stripe) collects and stores your billing details. Estimancer does not store full payment card numbers on our own servers.
• Usage and device data: log data, IP address, browser type, and how you interact with the Service, collected automatically to keep the Service secure and improve it.
• Integration data: if you choose to connect a third-party account (for example, QuickBooks Online or Xero, to send accepted estimates over as invoices or import your client list), we access only the permissions you grant, to perform the action you request.

How We Use Information

We use the information above to:

• Provide, operate, and maintain the Service, including generating AI-assisted estimates from the job details you provide.
• Authenticate your account and verify your identity, including by sending one-time verification codes.
• Process payments and manage subscriptions.
• Send estimates, invoices, and related communications on your behalf, at your direction, to your clients.
• Provide customer support, and communicate with you about your account or the Service.
• Detect, prevent, and address fraud, abuse, and security issues.
• Improve and develop the Service, including using job data (the AI's draft estimate, the changes you made to it, the job's outcome and its actual cost) to make Estimancer's estimates more accurate. We never sell this data or let outside AI providers train their models on it.

Cookies

We use essential cookies: one keeps you signed in, one recognizes your device for account security and fraud prevention, and a short-lived one protects sign-in with Google or Facebook. On the website we also count visits and basic usage (pages viewed and actions such as signing up or sending an estimate) with PostHog in a cookieless mode: it sets no cookie, stores nothing on your device and is not linked to your account. PostHog tells visitors apart with an anonymous code, made from your IP address and browser type, that changes every day. If you choose "Accept all" in the cookie banner, PostHog product analytics also stores its own cookie and local storage to understand how Estimancer is used over time; if you are signed in, it is linked to your account name and email. "Accept all" also turns on the Meta Pixel on our public pages (the home page, information pages and sign-up): Meta sets its own cookie so we can measure whether our Facebook and Instagram ads lead to sign-ups. Meta learns which of those pages you visited and whether you signed up, but not your name, email, or anything about your jobs or clients, and it never runs inside the app. If you choose "Necessary only", no analytics or advertising cookies are set and nothing is linked to you. You can change your choice at any time with the button below.

Cookie preferences

Text Messaging (SMS) Program

With your consent, Estimancer sends text messages to the mobile number you provide for two purposes: (1) one-time verification codes when you sign up or log in, and (2) notifying you or your clients that an estimate is ready to view, when you choose to send an estimate by text.

• Consent: you opt in by entering your phone number in the app and confirming it. Recipients of estimate links opt in when a contractor using Estimancer sends them a text at their request.
• Message frequency varies based on your account activity (e.g., login verification codes, one text per estimate sent). We do not send marketing texts.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP to any message at any time to stop receiving texts. Reply HELP for help, or contact support@estimancer.com.
• We do not share or sell mobile phone numbers or SMS consent/opt-in data with third parties or affiliates for their marketing or promotional purposes. This information is shared only with the SMS platform providers (e.g., Twilio) who deliver these messages on our behalf. Carriers are not liable for delayed or undelivered messages.
• See our SMS Consent page for screenshots of exactly how and where this consent is collected in the app.

How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Service, including Amazon Web Services (hosting and infrastructure), Stripe (payment processing), Twilio (text messaging), Resend (email delivery), Anthropic and Google (AI processing of job descriptions and photos to generate estimate content; Google is used as an automatic backup if Anthropic's service is unavailable), Google Maps Platform (location search when you look up a supply house), and Sentry (error monitoring: when something breaks, it records technical details about the failed request, which can include account details such as your name or email, so we can fix it).
• Your clients, when you send them an estimate, invoice, or related communication through the Service.
• Third-party integrations you connect (such as QuickBooks or Xero), limited to the permissions you grant. This can include syncing customer and invoice data with your accounting software.
• Legal or safety purposes, if required by law or necessary to protect the rights, property, or safety of Estimancer, our users, or others.

Each of these providers is contractually limited to using your information to perform Services on our behalf.

Data Retention & Security

We retain account and estimate data for as long as your account is active, or as needed to provide the Service and comply with legal obligations. We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. No system is completely secure, and we cannot guarantee absolute security. When you delete a job or your account, its data is removed from our live systems right away and from backups within 12 months, except that if the job had been sent or won and you choose to keep its numbers in Analytics, we keep a de-identified copy of its line items, prices, totals, outcome, and actual cost that is not linked to you, your account, or your client.

Your Choices & Rights

You can access, update, or delete most account information directly in your Estimancer settings. You may also contact us at support@estimancer.com to request access to, correction of, or deletion of your personal information, or to opt out of non-essential communications. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR; we will honor applicable requests consistent with those laws.

Children's Privacy

The Service is intended for business use by adults and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, when appropriate, notify you directly.

Contact Us

Questions about this Privacy Policy? Reach us at support@estimancer.com.